
WeChat, the popular messaging app made by Tencent, is pushing even further into mobile commerce territory. Today Tencent
(HKG:0700) added support for any brands to allow customers to purchase
items or services inside the app. It works for both in-store payments
(where retailers will likely scan a QR code generated by your order
inside WeChat) or for purely online purchases that’ll be delivered to
you later.
WeChat users in China can now find this option inside some brands’
official accounts. It works only with ‘service accounts’ which are
designed to support companies and retailers in offering things like
loyalty cards, customer service, and online selling.
An example of the new in-app purchases in WeChat can be seen in the
account belonging to Pacific Coffee, a chain of stores that rivals
Starbucks and Costa. Within Pacific Coffee’s brand account in WeChat,
there’s the option to buy drinks. It looks like this:

Customers can then select the type of drink, size, number of cups,
and also the payment method. In this case, those in need of caffeine can
pay via WeChat Payments or Pacific’s own prepaid card. Here are the
screenshots:
From messaging to mobile commerce
WeChat has done ecommerce before with things like flash sales of Xiaomi phones and paying for taxi rides.
And Tencent already has WeChat Payments in place as the messaging app’s
main epayment option. The addition of a framework for in-app purchases
allows the app to take the functionality mainstream to all verified
vendors, whether they’re big name brands or ordinary small businesses.
Now it’s a case of waiting for retailers, ecommerce sites, and other
companies to make use of it. Lots of big-name companies have WeChat
service accounts – from McDonalds to Qunar, Starbucks to Xiaomi.
That includes integration with other Tencent services such as
daily deals, Dianping listings, and Tencent’s Yixun estore. However,
it’s less clear how brands can make use of those things.
WeChat’s tie-up with a taxi app saw two million people pay for taxi
rides in one busy day last month, so the scope is there for the
messaging app to become a viable way for people to pay for things – both
from home and while in-store.
This latest roll-out by WeChat is yet another threat to Tencent
arch-rival Alibaba. The e-commerce titan wants its own ewallet app, Alipay, which has 100 million registered users, to remain China’s top epayment method.
But WeChat, as a social app, is in a lot more people’s pockets than
Alipay, and Tencent wants everyone to use it for far more than just
chatting.